Ask Izzy data insights

Anonymous search data

Looking at anonymous search data from Ask Izzy can reveal valuable insights into the changing demand from vulnerable people for support services across Australia, including housing, food, health and more.

We’ve released a number of reports showing how people in Australia are using Ask Izzy, particularly around how COVID-19 has impacted the services people are searching for.

COVID message showing on Ask Izzy home screen

Popular data stories

Here are some of our most popular articles about Ask Izzy data insights. You can read more reports and news stories about Ask Izzy on the Infoxchange website.

Woman searching on phone

Searches for drug and alcohol support surge in March and April 2021

Our Data team has found that the number of people searching for drug and alcohol support on Ask Izzy and other Infoxchange service directories has doubled since the peak of the pandemic in 2020.

Long queue outside Centrelink office

How COVID-19 is affecting Ask Izzy usage

In the first of a series of 12 reports, we’ve broken down some of the latest data on how the COVID-19 pandemic is affecting the way people are searching for help on Ask Izzy and Infoxchange’s service directory.

woman wearing a facemask searching on phone

Ask Izzy and COVID-19: A year in review

In this report, we present the key emergent themes around how COVID-19 impacted the services searched for by vulnerable people in Australia on Ask Izzy.

More Ask Izzy stories

Get more data insights and news stories from Ask Izzy.